1. Introduction
At The Coupons, we strive to ensure a seamless and satisfying experience for our customers while maintaining fair policies for our service-oriented vendors and restaurant partners. This Refund Policy outlines the terms and conditions under which customers may request refunds for discounted coupons purchased through our platform.
By purchasing a coupon from The Coupons, customers agree to the terms of this Refund Policy, which complies with the Business Practices and Consumer Protection Act (BPCPA) of British Columbia, Canada.
2. Eligibility for Refunds
2.1. Vendor Service Issues
- The vendor is permanently closed before the coupon’s expiration date.
- The vendor refuses to honor the coupon for reasons not stated in the offer terms.
- The service provided is significantly different from the description on our platform.
- The vendor cancels the service without offering a rescheduling option.
2.2. Technical or Platform Errors
- The customer was charged incorrectly due to a technical error.
- The coupon was never delivered due to a system issue.
- The transaction was processed without customer authorization (fraudulent charge).
2.3. Customer-Initiated Refund Requests
- Refund requests must be made within [7/14] days of purchase and before the coupon is redeemed.
- If a customer purchases a coupon by mistake, they must contact support immediately. Refunds in this case will be subject to review.
3. Non-Refundable Situations
- The coupon has already been redeemed (used).
- The customer did not use the coupon before its expiration date.
- The service was not satisfactory, but the vendor fulfilled the offer as described. In such cases, disputes should be addressed with the vendor directly.
- The customer changed their mind about using the coupon.
- The coupon was purchased as part of a non-refundable promotional deal (clearly stated at the time of purchase).
4. Refund Process
4.1. How to Request a Refund
- Emailing: [email protected]
- Calling: +1 (604) 780-0466
- Submitting a Request via the Website: [Insert Link to Refund Form]
4.2. Required Information
- Order number
- Coupon code
- Reason for refund request
- Supporting evidence (if applicable, such as screenshots or vendor communication)
4.3. Processing Time
- Refund requests are reviewed within 5-7 business days.
- If approved, refunds are issued to the original payment method within 7-10 business days.
5. Partial Refunds & Adjustments
- The vendor provides only a portion of the service.
- The customer was dissatisfied, but the service was partially delivered.
- The coupon had multiple redemptions, and only part of it was used.
6. Chargeback Policy
- Customers are encouraged to contact The Coupons’ support team before initiating a chargeback with their bank. Unauthorized chargebacks may result in:
- Account suspension from the platform.
- Future purchase restrictions on The Coupons.
7. Vendor Refund Obligations
- Vendors must:
- Honor refund requests that comply with this policy.
- Provide clear cancellation and rescheduling options to customers.
- Communicate with The Coupons in case of service disputes.
- Failure to adhere to the refund policy may result in removal from the platform.
8. Modifications to the Refund Policy
The Coupons reserves the right to modify this policy at any time. Changes will be communicated via email and updated on our website.
For questions or concerns regarding refunds, please contact The Coupons Support Team.
By purchasing a coupon from The Coupons, customers acknowledge and agree to this Refund Policy.
Need Help?
Have questions about our refund policy? Our support team is here to help.